Refund policy

All sales are final Because GAZE. products are cosmetics that touch your lips, we can't accept returns or exchanges for change of mind, shade preference, or opened items. This keeps every kit hygienic and safe. Damaged, faulty, or wrong item? We'll make it right. If your order arrives damaged, faulty, incomplete, or isn't what you ordered, email us at gazelipsstore@gmail.com within 14 days of delivery with: your order number a photo or short video of the issue (including the packaging) Once confirmed, we'll send a free replacement or issue a full refund to your original payment method. You won't need to send the item back. Lost or missing orders If your tracking shows no movement for 15 business days, or your order shows as delivered but hasn't arrived, contact us and we'll investigate and send a replacement or refund. Cancellations You can cancel your order free of charge before it ships. Email us as soon as possible with your order number. Your legal rights This policy does not affect your statutory rights. Customers in the UK may cancel an order within 14 days of delivery if the item is unused and its seal is unbroken; return shipping for change-of-mind cancellations is paid by the customer. Customers in Australia retain all rights under the Australian Consumer Law for goods that are faulty or not as described. Refund timing Approved refunds are processed within 5 business days. Depending on your bank, it may take a further 5–10 business days to appear. Contact gazelipsstore@gmail.com. We reply within 1–2 business days.